Refund policy

Retningslinjer for angrerett

1. The Agreement

The agreement consists of these terms of sale, the information provided in the ordering solution, and any specially agreed terms. In the event of any conflict between the information, the specially agreed terms between the parties shall take precedence, provided they do not conflict with mandatory legislation.

The agreement is also supplemented by relevant legal provisions governing the purchase of goods between businesses and consumers.

2. The Parties

The seller is needle, contact@needle.no, org.nr 935914884, hereinafter referred to as the seller.

The buyer is the consumer who places the order, hereinafter referred to as the buyer.

5. Payment

The seller may demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. The item is paid via Google pay/Vipps. The amount is charged immediately, and the customer receives the item right away.

6. Delivery

Delivery is considered complete when the buyer, or their representative, has taken possession of the item.

The item is delivered via email immediately after payment.

7. Risk of the Item

The risk for the item passes to the buyer when they, or their representative, have received the item in accordance with section 6.

8. Right of Withdrawal

The buyer must notify the seller of their intention to exercise the right of withdrawal within 14 days from when the withdrawal period begins. All calendar days are included in the deadline. If the deadline ends on a Saturday, public holiday, or other non-working day, the deadline is extended to the next working day.

The deadline is considered met if the notice is sent before the expiry of the withdrawal period. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be sent in writing (via email).

The withdrawal period begins:

  • For the purchase of individual items, the withdrawal period starts the day after the item(s) are received.

When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days after the notice of withdrawal has been given. The seller may not charge any fee for the buyer's use of the right of withdrawal.

The seller is obligated to refund the purchase amount to the buyer without undue delay and no later than 14 days from when the seller received notice of the buyer's decision to exercise the right of withdrawal.

10. Defects – Buyer’s Rights and Complaint Deadline

If there is a defect in the item, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. The buyer will always have given notice in time if it is within 2 months from when the defect was discovered or should have been discovered. Complaints may be made up to two years after the buyer received the item. If the item, or parts of it, is meant to last significantly longer than two years, the complaint period is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, under the Consumer Purchases Act chapter 6, withhold payment, choose between repair or replacement, demand a price reduction, cancel the agreement, and/or claim compensation from the seller.

Complaints to the seller should be made in writing via email.

13. Personal Data

The seller is the data controller for the collected personal data. Unless the buyer agrees otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill their obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary to fulfill the agreement with the buyer or if required by law.

14. Dispute Resolution

Complaints should be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Consumer Authority is available at phone number +47 23 400 600 or at www.forbrukertilsynet.no.

The European Commission’s complaints portal may also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.